TERMS & CONDITIONS
By making a purchase on our website You are agreeing to these terms and conditions.
Customer service is of utmost importance to us and we will always keep you updated via emails or notifications. We are unable to exchange, refund or credit an order. Once an order is placed and processed through the system it cannot be cancelled and refunded due to a change a in mind, as bank fees are due and the order is packed and processed and emails are sent etc. All this takes time and costs money. All orders are final.
ALL OUR PRODUCTS ARE WRAPPED IN BUBBLE WRAP AND AS BEST AS POSSIBLE TO PREVENT SPILLAGE/DAMAGE. IF YOUR PRODUCT IS DAMAGED IN TRANSIT OR SPILT ETC PLEASE EMAIL US WITH THE ORDER NUMBER AND PICTURE AND WE WILL EITHER RESEND THE ITEM OR IF WE DON’T HAVE STOCK WE WILL DO A REFUND FOR THAT ITEM.
UNFORTUNATELY WE CAN ONLY ACCEPT GOODS FOR RETURN THAT ARE STILL IN THEIR ORIGINAL UNOPENED PACKAGING. YOU WILL HAVE TO COURIER THE ITEM TO US AT YOUR OWN COSTS. AS SOON AS WE RECEIVE IT, WE WILL CONFIRM ACCEPTANCE AND WE WE WILL ISSUE YOU A CREDIT NOTE. OUR POLICY IS TO DEDUCT A 10% HANDLING FEE FROM THE ORIGINAL PRICE.
Normally local Cape Town parcels are delivered within 2-3 days of payment. We can also arrange COD delivery’s in Cape Town where the cash is paid to the courier upon delivery, a coupon needs to be arranged for this beforehand.
Regional customers take 3-4 days depending on your area. This excludes weekends and public holidays. However we make all our products in small batches to ensure freshness and during busy periods, if we are out of stock it could take 5-7 days for stock to arrive, please let us know if its urgent and we can notify you.
Please do follow us on Instagram – @forevernaturalskincare and tag us in your posts!
We use Courier Guy, Pudo when available and reliable small owned courier companies as we like to support local.
Contact Us
If you have any questions about these Terms and Conditions, You can contact us: By email: info@forevernatural.co.za or by visiting this page on our website: https://forevernatural.co.za/contact-us/.